1.    Purpose

We understand and respect that protection of your personal information is important to you.  This document sets out how we collect, use, disclose, retain and manage your privacy information and how we comply with our obligations under the Privacy Act 1988 (Privacy Act). By using our services and by using and continuing to use our Website you consent to us collecting, maintaining, using and disclosing your personal information in the way described in this Privacy Policy.

2.    Why do we collect personal information and how do we use it?

We collect personal information to enable us to provide our Services.
This includes:

i.    processing inquiries;

ii.    facilitating the purchase of products and/or services

ix.    advising clients of additional services or information which may be of interest;

xiii.    promoting and advertising our business, products and services;

d)    This privacy policy applies to all situations in which we collect personal information directly from you. This includes, but not limited to, telephonic communication, communication by email and post, in person and through individuals accessing our websites.

4.    What personal information do we collect?

The personal information we collect will depend on the Service or Services we provide to you.  It may include:

a)    your name, residential or business address, contact phone numbers, email address;

5.    How do we collect personal information?

a)    We aim to collect personal information directly from you.

b)    We also collect personal information:

ii.    through our Website and by other electronic communication channels;

d)    Each time you visit our Website our server collects personal and non-personal information. This information may be gathered from both mobile and static devices. This information may include, but is not limited to: the type of browser you use, your operating system, your internet service provider, your Internet Protocol (IP) address, your mobile service carrier, the online address of a previously visited site etc. We may use Cookies and log files to monitor and improve our online presence.

f)    Links on our Website may take you outside our network.  These links are provided in good faith.  However, we are not responsible for third party sites and accept no responsibility for the content, accuracy, security or function of third party sites.

10.    How your information is stored

a)    We take reasonable steps to securely store personal details and information. This includes electronic and physical security measures, staff training, use of password protection software. Details of our security systems are available by contacting our Privacy Officer.

b)    When the personal information that we collect is no longer required, we will remove or de-identify the personal information as soon as reasonably possible.

11.    Marketing and opting out

b)    If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact our Privacy Officer and we will remove your details from our marketing database.

12.    How you can update, correct, or delete your personal information

a)    You may request access to your personal information or correct any inaccurate or out of date information by clicking here or contacting our Privacy Officer using the details below.

b)    You may request the source of any information we collect from a third party.  We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld.

d)    You should also contact us immediately if you believe:

ii.    we have breached our privacy obligations or your privacy rights in any way; or

iii.    you would like to discuss any issues about our privacy policy.

13.    Changes to our Privacy Policy

a)    This document sets out our current Privacy Policy.

b)    Our Privacy Policy will be updated from time to time. You should review our Privacy Policy each time you visit our Website or provide us with personal information.

c)    If you would like further information on our Privacy Policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact us by contacting our Privacy Officer at:

Address: 150 Government Road, Richlands
Telephone: 3879 2433
Email:  admin@serenescenelandscapes.com.au